Southwest Refund Mystery: What You Need to Know
You may have a chance to get a refund or a travel credit from Southwest Airlines if you booked a flight with them in the last year. But there's a catch: you have to act fast and follow some rules. Southwest Airlines has been giving refunds or travel credits to customers who had their flights canceled or changed because of the COVID-19 pandemic. But many customers don't know about this policy or how to get their money back.
Southwest's website says that customers who had their flights canceled by the airline can ask for a refund to their original form of payment within one year of the original purchase date. Customers who canceled their flights themselves can ask for a travel credit that expires on September 7, 2022. To ask for a refund or a travel credit, customers have to call Southwest's customer service or use the online chat feature on the website. Customers can't ask for a refund or a travel credit online or through the mobile app.
If you are one of the customers who can get a refund or a travel credit, don't delay. Southwest has been dealing with high call volumes and long wait times, so you may have to be patient and persistent. But it may be worth it to get your money back or plan your next trip with Southwest.
How to Claim Your Refund or Travel Credit from Southwest Airlines
Southwest Airlines’ Refund and Travel Credit Policy Explained
- You can change or cancel your flight without paying any fees. You can do this online, by phone, or at the airport.
- You can get a full refund to your original form of payment, or a travel credit that lasts for one year from the date of purchase, if you cancel your flight at least 10 minutes before departure.
- You can still get a travel credit for the amount of your fare, minus any taxes and fees, if you miss your flight and do not cancel it. You have to contact Southwest within 24 hours of your original departure time to get the credit.
- You can get a full refund or a travel credit if Southwest cancels or significantly changes your flight. You can also ask to be rebooked on another flight at no extra cost.
- You can use your travel credits to book any future Southwest flight, for yourself or anyone else. You can check how much travel credit you have online or by calling Southwest.
What You Need to Do to Get Your Money Back from Southwest Airlines
- First, find out what kind of fare you have booked. If you have booked a refundable fare, such as Business Select or Anytime, you can get a full refund to your original form of payment. If you have booked a non-refundable fare, such as Wanna Get Away, you can get a travel credit that lasts for one year from the date of purchase.
- Second, cancel your flight at least 10 minutes before departure. You can do this online, by phone, or at the airport. If you miss your flight and do not cancel it, you can still get a travel credit, but you have to contact Southwest within 24 hours of your original departure time.
- Third, ask for your refund or travel credit. If you have booked a refundable fare, you can ask for a refund online or by phone. If you have booked a non-refundable fare, you can check how much travel credit you have online or by phone.
Southwest Airlines’ COVID-19 Cancellation and Change Policy: What You Should Know
Here are the key points you need to know if you are flying with Southwest Airlines:
- You can change or cancel your flight for free, either online, by phone, or at the airport.
- You can choose to get a full refund to your original payment method, or a travel credit that lasts for one year from the date you bought your ticket. If Southwest changes your flight involuntarily, you can also switch your flight date/time within 14 days of your original travel date at no extra cost.
- Southwest Airlines has extended the validity of travel funds from flights that were canceled due to COVID-19. You can use these funds to book any future Southwest flight, for yourself or anyone else.
- Southwest Airlines requires everyone to wear face masks on board and at the airport. Southwest Airlines also requires its employees to get vaccinated against COVID-19 by Dec. 8 unless they have a medical or religious exemption.
- Southwest Airlines has made changes to its policies in response to the COVID-19 pandemic to ensure its customers’ safety and convenience.
- You won’t pay any fees for changing or canceling your flight. You can do this online, by phone, or at the airport.
- You can get a full refund to your original form of payment, or a travel credit that is good for one year from the date of purchase. If Southwest changes your flight without your consent, you can also change your flight date/time up to 14 days from your original travel date at no additional cost.
- Southwest Airlines has lengthened the expiration dates for travel funds from flights that were canceled because of COVID-19. You can use these funds to book any future Southwest flight, for yourself or anyone else.
- Southwest Airlines requires all its employees and customers to wear face masks on board and at the airport. Southwest Airlines also requires its employees to be vaccinated against COVID-19 by Dec. 8 unless they qualify for a medical or religious exemption.
How to Contact Southwest Airlines for a Refund or a Travel Credit
- Go to the Southwest Airlines website and log in to your account.
- Click on My Trips and pick the flight you want to cancel or change.
- Click on Cancel Flight or Change Flight and follow the instructions.
- Decide whether you want a refund to your original form of payment or a travel credit that is good for one year from the date of purchase.
- Confirm your decision and get a confirmation email.
- Visit the Southwest Airlines website and log in to your account.
- Go to My Trips and select the flight you want to cancel or change.
- Click on Cancel Flight or Change Flight and follow the instructions.
- Choose whether you want a refund to your original payment method or a travel credit that is valid for one year from the date you bought your ticket.
- Confirm your choice and receive a confirmation email.
Southwest Airlines’ Refund and Travel Credit Mystery: How to Solve It
- Look for an email from Southwest confirming your cancellation or change. It should tell you whether you qualify for a refund or a travel credit, and how much you will receive.
- Sign in to your Southwest account and go to My Account. You should see your travel funds under the Travel Funds section. You can use them to book any future Southwest flight, for yourself or anyone else.
- If you don’t see your travel funds or you think they are wrong, contact Southwest Airlines or by email at [refund@southwest.com](mailto:refund@southwest.com). Have your confirmation number and original form of payment ready.
- Keep track of your travel funds’ expiration dates. They are valid for one year from the date of purchase, unless they were extended due to COVID-19.
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